Purchase FAQs

1. Is it possible to arrange a physical viewing of the products or request material samples?

At present, we operate as an exclusively web-based electronic commerce (online) business, adopting this approach as a strategic measure to effectively manage expenses and thereby offer our valued clients access to our range of merchandise at competitively affordable prices.

2. Are international shipping services available for customers outside of Singapore?

At the moment we only ship within Singapore.

3. If I place an order today, what is the estimated lead time for delivery?

Our production and shipping process typically takes between 20 to 26 working days. We strive to ensure that your products are carefully packaged and delivered to your doorstep within this timeframe. We appreciate your patience as we work diligently to provide you with a seamless and efficient shipping experience.

4. What are the available payment methods or modes of payment?

We offer flexible payment options for your convenience. You can make payments through PayNow, PayPal, or credit card (subject to a 5% service fee for credit card payments). Please note that we do not accept cash on delivery.

5. Could you please provide information regarding the terms of payment?

To proceed with your order placed through our website or other channels, full payment is required at the time of order placement, unless alternative arrangements have been agreed upon.

6. Do you have any trade programs available specifically designed for Interior Designer partners?

Collaborating with local builders, interior design firms, and contractors, we are here to meet your project needs. For further discussions and inquiries, please email us at onlookers.art@gmail.com.

7. Is it possible to personalize/customize the item according to my preferences?

While our products generally come in standard sizes, materials, and colors, we also welcome and offer customization. Feel free to inquire about the available customization options to personalize your purchase.


Delivery FAQs

1. What is the cost of delivery?

Enjoy hassle-free shopping with our product! We offer complimentary delivery, ensuring your purchase arrives at your doorstep without any extra cost. Shop now and experience convenience at its best!

2. What should be done if the item is too large to fit into the elevator/lift?

Please inform our team regarding the accessibility of your entryway and home. For items larger than 200cm, we'll assess the need for stairwell access. A $20 per floor fee applies to large items. If delivery is not feasible, we reserve the right to issue a full refund.

3. What should be done if the item received upon delivery differs in terms of color, shape, or size?

Please note that the actual product may vary from the illustrated photos due to enhancements, including differences in color, shape, size, grains, texture, and other aspects. Our solid wood items utilize natural materials, so variations in color, texture, and grain are normal. Grains, cracks, and knots are natural features and not considered defects. Each wood slab has its own distinct character, which means uniformity in tone or color across the surface cannot be guaranteed.

4. Is it possible to make a request for a specific delivery date or time?

You will receive the delivery date and window timing notification 1-10 days prior to your actual delivery. Due to our teams servicing various regions daily, we cannot guarantee your preferred date. Please note that we do not offer specific delivery timings.

5. What should be done in case of a delay in the delivery of my order?

If unforeseen circumstances like natural disasters, adverse weather conditions, or road incidents cause a delay, we may need to reschedule your delivery. This is subject to availability in our delivery schedule slots.

6. Can I pick up the item myself?

Sit back and relax! We take care of everything for you. Enjoy the convenience of our service as we provide hassle-free deliveries. Please note that we do not offer pick-ups.