Onlookers Art is an online store, and we currently do not operate a physical showroom. Our office is not set up for product viewing or walk-in visits.

We provide detailed product photographs, dimensions, material information, and illustrations to help you make an informed purchase. You may also contact us if you require additional photographs, videos, measurements, color guidance, or material details before ordering.

Material or color samples may be available for selected products. Availability depends on the product, material, and supplier.

Please contact us with the product name or website link, and our team will check whether a sample or additional close-up photographs can be provided.

Please note that colors may appear slightly different depending on lighting conditions, screen settings, material batches, and the handmade nature of the product.

We currently deliver our full product range within Singapore.

For customers in the United States, Canada, the United Kingdom, and Malaysia, shipping may be available for selected oil paintings. International delivery availability and charges will depend on the product size, weight, destination, and shipping requirements.

Please contact us before placing an overseas order so that we can confirm whether delivery is available.

Most made-to-order products require approximately 20 to 26 working days for production and delivery.

The estimated lead time may vary depending on the product:

• Oil paintings and customized oil paintings: generally 24 to 26 working days
• Handcrafted furniture: generally 24 to 26 working days
• Oversized or specially ordered products: subject to confirmation
• Ready-stock products: delivery timing will be advised separately

Working days exclude Saturdays, Sundays, and public holidays.

The estimated timeframe begins after payment and all order or customization details have been confirmed. Delays may occasionally occur due to production, quality checks, shipping, customs clearance, weather conditions, or other circumstances outside our reasonable control.

We accept payment through the payment methods shown at checkout, which may include:

• Credit or debit card
• PayPal
• Grab
• ShopBack Pay

Cash on delivery is not available.

Full payment is generally required when the order is placed.

For selected projects, trade orders, or specially agreed arrangements, alternative payment terms may be offered in writing.

Production will only begin after the required payment and order details have been received.

Customization is available for selected oil paintings only. Furniture, printed artwork, mirrors, and decor products are generally sold according to the available specifications shown on the relevant product page.

Depending on the oil painting, customization may include:

• Painting dimensions
• Portrait, landscape, or square orientation
• Frame color or style
• Selected color adjustments
• Changes to certain design elements
• Adding or removing selected elements
• LED lighting options, where available

Customization is subject to the artist's assessment and may not be possible for every design or requested change.

Please contact us with the oil painting link, your required dimensions, and details of the requested changes. We will confirm feasibility, pricing, and estimated lead time before you proceed.

For selected customized oil paintings, we may provide a digital illustration or artwork preview before production.

Digital previews are intended to illustrate the proposed composition, dimensions, or requested changes. They are not an exact representation of the final hand-painted artwork. Differences in brushwork, texture, color tone, proportions, and artistic interpretation may occur.

Production will proceed after the proposed customization has been confirmed.

Our oil paintings are individually hand-painted. As a result, each piece is unique and may differ slightly from the website image.

Variations may occur in:

• Brushstrokes
• Texture
• Color tone
• Small design details
• Placement of individual elements
• Overall artistic interpretation

These variations are part of the character of handmade artwork and are not normally considered defects.

Printed artwork will generally have greater design consistency, although colors may still vary slightly due to screen settings, printing, lighting conditions, and material differences.

Please contact us as soon as possible if you need to make a change.

Changes are subject to production status and feasibility. Additional charges may apply if materials have already been purchased or production has begun.

Made-to-order, customized, personalized, and specially sourced products generally cannot be canceled or refunded once production has started.

Any cancellation or refund request will be assessed according to the circumstances and our applicable store policies.

Yes. We work with interior designers, contractors, builders, commercial clients, schools, and other project partners.

Trade support may include project quotations, customized oil painting sizes, product sourcing, bulk orders, and coordinated delivery.

For trade inquiries, please email sales@onlookers-art.com with your company details and project requirements.

Complimentary standard delivery is provided for eligible orders within Singapore unless otherwise stated on the product page, quotation, or order confirmation.

Additional charges may apply for:

• Stair-carry service
• Difficult or restricted access
• Special delivery arrangements
• Redelivery after an unsuccessful delivery attempt
• Overseas delivery
• Installation services

Any applicable charges will be communicated before the service is carried out.

Our team will contact you before delivery to provide the scheduled date and an estimated delivery window.

Delivery notification is generally provided between 1 and 10 days before delivery, depending on the logistics schedule.

As our delivery teams service different areas throughout the day, we are unable to guarantee an exact arrival time.

You may inform us of your preferred delivery date, and we will try to accommodate it where possible. However, requested dates are subject to route planning and delivery-slot availability.

We do not normally provide delivery at an exact time. Delivery will be arranged within the allocated delivery window.

Please ensure that someone is available to receive and inspect the order during the confirmed delivery period.

Please inform us before delivery if:

• Your building does not have an elevator
• The elevator is too small for the item
• The item must be carried up or down stairs
• The hallway, doorway, staircase, or entrance has restricted access

A stair-carry charge of $20 per floor may apply to large items.

Customers are responsible for checking that the product can fit through all elevators, doors, hallways, staircases, and access points.

If delivery cannot be completed due to access restrictions that were not disclosed beforehand, additional delivery or return charges may apply. Where delivery is genuinely not feasible, the available resolution will be assessed according to the product and circumstances.

Please inform us as early as possible if you cannot receive your order during the confirmed delivery window.

If the delivery team arrives and nobody is available, or access cannot be provided, the delivery may need to be rescheduled. A redelivery charge may apply.

Self-collection is currently not available. Orders are delivered through our designated delivery arrangements.

Although we work to meet the estimated delivery timeframe, delays may occasionally occur due to:

• Production or quality-control requirements
• Shipping or customs delays
• Adverse weather
• Natural disasters
• Vehicle breakdowns or road incidents
• Port congestion
• Public health restrictions
• Other events outside our reasonable control

If there is a material delay, our team will provide an update and arrange the next available delivery date.

Unless specifically agreed in advance, delivery does not include disposal of existing furniture, removal of wall fixtures, or disposal of packaging materials.

Please contact us before delivery if you require any special arrangements so that we can confirm availability and charges.

Product photographs are provided as accurately as possible. However, the actual item may vary slightly because of:

• Lighting conditions
• Photography and image editing
• Screen or device settings
• Handmade production
• Natural wood grain
• Material batches
• Product dimensions
• Artistic interpretation

Minor differences in color, texture, shape, brushwork, grain, and finishing are normal.

Solid wood is a natural material. Differences in grain, tone, texture, mineral lines, knots, natural cracks, and other natural markings are part of the character of the wood.

Natural variations and stable surface characteristics are generally not considered defects.

However, significant structural damage, abnormal cracking, broken components, or workmanship issues should be reported to us for assessment.

Please inspect your order as soon as it is delivered.

If you notice damage, a missing component, or an incorrect item, contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs of the full product
• Close-up photographs of the affected area
• Photographs of the external packaging, where relevant
• A video, if the issue involves a moving or electrical component

Please retain the original packaging until the issue has been reviewed.

Our team will assess the matter and advise the appropriate solution, which may include repair, replacement parts, exchange, replacement, or another suitable remedy.

Selected products are covered by a six-month warranty against qualifying manufacturing defects unless a different warranty period is stated on the product page or order confirmation.

The warranty does not normally cover:

• Normal wear and tear
• Accidental damage
• Misuse or improper handling
• Damage caused by incorrect installation
• Unauthorized repairs or modifications
• Water, moisture, heat, or chemical damage
• Natural material variations
• Gradual color changes
• Damage caused by unsuitable site conditions

Transportation, logistics, installation, or service charges may apply depending on the nature of the warranty request.

Installation may be available for selected wall-mounted products at an additional charge.

Our standard installation service generally includes drilling and the installation of suitable mounting screws or fixtures. It does not include non-drilling adhesive installation, electrical rewiring, concealed wiring, structural reinforcement, patching, painting, or wall repair.

Installation availability and charges depend on the product, wall type, size, weight, and location.

Installation on a false wall may be possible if suitable mounting points, anchors, or structural support are available.

The customer should confirm the wall construction and load-bearing capability with the building contractor, interior designer, or renovation professional before installation.

Our installer may decline installation if the wall is considered unsuitable or unsafe.

We currently provide drilling and mounting-screw installation only.

We do not offer installation using adhesive strips, glue, or other non-drilling methods for large or heavy products due to safety and reliability concerns.

Please ensure that:

• The installation area is clear
• Existing decorations or furniture have been moved
• The wall location has been approved
• There are no concealed electrical cables, water pipes, or other services in the drilling area
• Building or condominium approval has been obtained where required

The customer is responsible for identifying concealed wiring, piping, and structural restrictions before drilling begins.